Política de privacidade

Este documento está disponível apenas em inglês.

NenaChai operates this website, including all related information, content and products (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, place an order with us, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, shipping address, phone number, and email address.
Transaction information including the items you order, return, exchange or cancel, and payment confirmation details.
Communications with us including the information you include in messages to us, for example by Instagram, email or the contact form.
Device and usage information including information about your browser and how you navigate the Services.

How We Use Your Personal Information

Fulfilling orders: to process your order and payment, arrange shipping, and handle returns and exchanges.
Communicating with you: to provide customer support and respond to your messages.
Legal reasons: to comply with applicable law and respond to valid legal requests.

How We Disclose Personal Information

We may share your personal information with service providers who perform services on our behalf, such as shipping (DPD), email and website hosting, bot protection on the contact form (Cloudflare Turnstile), and with Instagram (Meta) when you contact us through that platform. We do not sell your personal information.

Your Rights and Choices

If you reside in the UK or European Economic Area, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict its processing, and to withdraw consent at any time. To exercise these rights, contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also lodge a complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at info@nenachai.com, or contact us at Rua Cidade de Ribeira Grande de Santiago, 3A 3C, Lagos, 8600-293 Faro, Portugal. For the purpose of applicable data protection laws, we are the data controller of your personal information.